Secured Loan Claims

What We Cover

Reasons Your Secured Loan Could Be a Claim

Lenders and brokers have a legal duty to assess affordability and give suitable advice before securing a loan against your home. If they didn't, you may have a valid claim.

Unaffordable Lending

Lenders must carry out proper checks to confirm you could realistically afford the repayments before approving a loan secured against your home.

Insufficient income & expenditure checks
Loan approved despite existing debt problems
No stress-testing for rate changes
Repayments left you in financial hardship

Poor or Missing Advice

Brokers are required to explain the risks of securing a loan against your home and to recommend only suitable products.

Risks to your home not explained
Cheaper alternatives not considered
Loan term or type unsuitable for your needs
No proper record of advice given

Debt Consolidation Loans

Loans taken out to pay off existing debts can sometimes leave borrowers worse off, especially when unsecured debt is converted into debt secured against the home.

Unsecured debt turned into secured debt
Total cost of borrowing increased significantly
Repeated refinancing / repeat lending
No genuine benefit to the borrower

Excessive Fees & Interest

Broker fees, high interest rates and early repayment charges should always be disclosed clearly before you commit to a loan.

Broker/arrangement fees not disclosed
High interest rates vs. market alternatives
Hidden early repayment charges
Commission not declared

Pressure Selling

You should always be given enough time and information to properly consider a decision that puts your home at risk.

Rushed into signing without time to reflect
Cold-called or unsolicited approach
Told it was your "only option"
Cooling-off period not honoured

Vulnerable Customer Failures

Lenders and brokers must take extra care when dealing with customers in vulnerable circumstances, including financial or health difficulties.

Circumstances not properly considered
No additional support offered
Loan recommended despite red flags
Language or communication barriers ignored

Your Refund

What Your
Claim Could Include

Every case is different, so we won't promise a figure before we've reviewed the details. Redress for a mis-sold secured loan can be made up of several different elements.

Our specialist partners will assess your loan documents and correspondence to build the strongest possible case and identify what redress you may be entitled to.

Get My Free Assessment

Possible Element of Your Claim

Refund of broker / arrangement fees

Refund of excess interest charged

Refund of early repayment charges, where unfair

8% statutory interest on any refund due

Compensation for distress & inconvenience

Your Journey

The Claims Process in 3 Simple Steps

Select

Tell us which lender or broker you believe mis-sold you a secured loan.

Check

We check the circumstances of your loan to confirm whether you have a valid claim, free of charge.

Confirm

We build your case, manage it through to completion, and keep you updated at every stage.

Your Questions Answered

Secured Loan Claims FAQ

Simply complete our online claims form. One of our specialists will review the details and let you know whether you have a valid claim, free of charge and with no obligation.

Yes. You only pay a success fee if your claim results in redress being recovered, and there is a 14-day cooling-off period after signing your agreement during which you can cancel at no cost.

No. In almost all cases we handle everything directly with the lender and, where necessary, the Financial Ombudsman Service, so you won't need to attend court.

How far back you can claim depends on the circumstances of your loan. Our eligibility check will ask questions relevant to your situation to confirm this.

No. You can still claim even if you've already fully repaid the loan, or if you had to take out further borrowing to repay the original loan.

You do not need to use a claims management company to make a complaint. You can complain yourself directly to the relevant business and, where applicable, refer your complaint to the Financial Ombudsman Service free of charge.

Mis-Sold Secured Loan Claims

Check Your Eligibility

Secured loan claim check

What year did you take out the secured loan?

Did a broker arrange the loan?

Were you asked to provide documents such as payslips or bank statements before the loan was approved?

Were your monthly outgoings (e.g. bills, credit cards, dependants) discussed in detail before the loan was approved?

Did you feel you could comfortably afford the repayments at the time?

Did your financial situation change before the loan was completed (e.g. loss of income, illness), and was this discussed?

Were you advised to take this loan to consolidate debts?

Did the lender or broker explain the risks of securing this loan against your home?

Do you feel the loan was clearly explained to you, including term, interest rate, and total repayable?

Did you have to take out another loan or credit facility to meet your repayments on this loan?

Were you ever behind on other priority bills (e.g. council tax, rent, utilities) due to this loan?

Have you missed or struggled to make repayments on this loan?

What led you to take out this secured loan?

How were you affected — financially, emotionally, or otherwise — by this borrowing?

Anything else important about this lender or broker?

Your details

Claim Submitted!